At Steve Madden Sales, we want you to be completely satisfied with your stylish footwear purchase. If for any reason you’re not happy with your clogs, loafers, hiking boots, or other footwear, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most unworn, undamaged items within 15 days of delivery for a full refund or exchange. All returned items must be in their original packaging with all tags attached.

Important Note: For hygiene reasons, we cannot accept returns on slippers and crib shoes unless they are defective or damaged upon arrival. These items must be returned in their original, unopened packaging.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your items:

  1. Submit Your Request: Email our customer service team at [email protected] with your return/exchange request using the template below.
  2. Wait for Approval: We’ll respond within 1 business day with return instructions and your RMA (Return Merchandise Authorization) number.
  3. Package Your Items: Securely pack the unworn items in their original packaging with all tags attached.
  4. Ship Your Return: Send the package to our Las Vegas facility using a trackable shipping method. The return address will be provided in your RMA email.

Return Shipping Options

You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. Clearly indicate in your email the style/size you wish to exchange for
  3. We’ll ship your new item once we receive the returned product
  4. You’ll be responsible for any price difference and additional shipping costs

Return Request Email Template

Use this template when requesting a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Steve Madden Sales Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: [Product Name] – Size: [Size] – Color: [Color] – Reason for Return/Exchange: [Please specify] For exchanges, I would like: – New Item: [Product Name] – Size: [Size] – Color: [Color] Please let me know the next steps. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedited replacement.

Note: This policy applies to purchases made through shoesdiscounts.com only. For purchases made through other retailers, please contact them directly for their return policies.

If you have any questions about our returns policy, don’t hesitate to contact our Las Vegas team at [email protected].