At Steve Madden Sales, we’re committed to making your footwear shopping experience smooth and satisfying. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your needs:

Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Trackable service

Free Shipping (Orders over $50):

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

Note: We currently ship worldwide, with the exception of some Asian countries and remote regions. Shipping times may vary depending on destination and customs processing.

Returns & Exchanges

We want you to love your Steve Madden footwear. If you’re not completely satisfied, you may return most unworn, undamaged items within 15 days of delivery for a full refund or exchange.

Important Hygiene Notice:

For health and safety reasons, we cannot accept returns on slippers and crib shoes unless they arrive defective or damaged. These items must be returned in their original, unopened packaging.

Return Process

Follow these simple steps to return or exchange your items:

  1. Submit Your Request: Email our customer service team at [email protected] with your return/exchange request using the template below.
  2. Wait for Approval: We’ll respond within 1 business day with return instructions and your RMA (Return Merchandise Authorization) number.
  3. Package Your Items: Securely pack the unworn items in their original packaging with all tags attached.
  4. Ship Your Return: Send the package to our Las Vegas facility using a trackable shipping method. The return address will be provided in your RMA email.

Return Shipping

You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  • Follow the same return process above
  • Clearly indicate in your email the style/size you wish to exchange for
  • We’ll ship your new item once we receive the returned product
  • You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedited replacement.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Steve Madden Sales Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Item Name: [Product Name]
– Size: [Size]
– Color: [Color]
– Reason for Return/Exchange: [Please specify]

For exchanges, I would like:
– New Item: [Product Name]
– Size: [Size]
– Color: [Color]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Note: This policy applies to purchases made through shoesdiscounts.com only. For purchases made through other retailers, please contact them directly for their return policies.

If you have any questions about our shipping or returns policy, don’t hesitate to contact our Las Vegas team at [email protected].