Last Updated: [Insert Date]

Welcome to Steve Madden Sales

Thank you for shopping at shoesdiscounts.com (“Website”), operated by Steve Madden Sales. These Terms and Conditions govern your use of our Website and all purchases made through it. By accessing our Website and making purchases, you agree to be bound by these Terms.

1. Website Use

1.1 Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to make purchases through our Website.

1.2 Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

1.3 Prohibited Activities

You agree not to:

  • Use the Website for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the Website’s operation
  • Use any automated means to access the Website

2. Products and Services

2.1 Product Descriptions

We offer a curated selection of footwear including clogs, crib shoes, flats, hiking shoes, loafers, and slippers. We strive to provide accurate product descriptions and images, but colors may vary slightly due to monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Hygiene Restrictions

For health and safety reasons, we cannot accept returns on slippers and crib shoes unless they arrive defective or damaged. These items must be returned in their original, unopened packaging.

3. Orders and Payments

3.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available, inaccuracies in product information, or suspected fraud.

3.2 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. You represent that you have the legal right to use any payment method you provide.

3.3 Pricing

All prices are in US Dollars. We reserve the right to adjust prices at any time without notice, except for orders already placed.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.3 Delivery Areas

We ship worldwide except to some Asian countries and remote regions. Shipping times may vary depending on destination and customs processing.

4.4 Delivery Issues

You are responsible for providing accurate shipping information. We are not responsible for delays caused by incorrect addresses, customs, or other factors beyond our control.

5. Returns and Refunds

5.1 Return Policy

You may return most unworn, undamaged items within 15 days of delivery for a full refund or exchange. Exceptions apply to slippers and crib shoes as noted in section 2.3.

5.2 Return Process

To initiate a return:

  1. Email customer service at [email protected] with your request
  2. Wait for approval and RMA number
  3. Package items securely in original packaging
  4. Ship to our Las Vegas facility using a trackable method

5.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is due to our error.

5.4 Exchanges

For exchanges, clearly indicate the desired style/size in your return request. You’ll be responsible for any price difference and additional shipping costs.

5.5 Damaged or Defective Items

Contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedited replacement.

6. Intellectual Property

All content on this Website, including text, graphics, logos, and images, is the property of Steve Madden Sales or its content suppliers and protected by intellectual property laws. You may not use any content without our express written permission.

7. Limitation of Liability

Steve Madden Sales shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the Website or products purchased through it. Our total liability for any claim related to the Website or products shall not exceed the purchase price of the product in question.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after changes are posted constitutes your acceptance of the modified Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law provisions.

11. Contact Information

For questions about these Terms or any other matter, please contact us at:

Steve Madden Sales
812 Luke Lane
Las Vegas, US 87701
Email: [email protected]